0800 019 9660
info@tlcwillservices.co.uk
0800 019 9660
info@tlcwillservices.co.uk
We are committed to high quality legal advice and customer care. If you are unhappy with the service you have received from The Legacy Company simply tell us. Please mention any difficulty to our Customer Support Team who can be contacted on 0800 019 9660 or admin@tlcwillservices.co.uk. If after that you are still not happy, we offer a 2 stage Complaint Process with the aim of resolving matters satisfactorily and promptly.
1. If you are not happy with any aspect of service provided by the Company, you should first of all contact our Director, Lucy McNeil whose telephone number is 0800 019 9660.
2. If you wish to make a complaint about any aspect of service provided by the Company, you must, in the first instance write to our Director, Lucy McNeil at The Legacy Company, Rourke House, Watermans Business Park, The Causeway, Staines-upon-Thames, Surrey, TW18 3BA. They will acknowledge your letter within 5 days of receipt of the complaint and then investigate the circumstances of your complaint and write to you with the results of their investigation within 56 days of receipt of the complaint. If we do not find in your favour we will provide you with the information about the IPWADR service- see next item.
3. If you are not happy with the results of the investigation by the Company, you can contact the Institute of Professional Will writers who operate an Alternative Dispute Resolution process called IPWADR that will consider your complaint. Please note that you MUST raise your complaint with the Company before you can access the IPWADR. The contact details for IPWADR are
IPWADR, Trinity Point, New Road, Halesowen, B63 3HY
www.ipw.org.uk/professional/making-a-complaint
These complaints procedures do not prevent you from seeking other means of redress.
